Norton Power Eraser checks for and prompts to download the new version if available. Read the license agreement, and click Accept. If the User Account Control window prompts, click Yes or Continue.

Press Ctrl + J key, to open the Downloads window in your browser, and double-click the NPE.exe file. Programs automatically connecting to the Internet Unknown programs that startup when you start your computer Mass emails being sent from your email accountįrequent crashes or unusually slow computer performance If your computer is hacked, you might notice some of the following symptoms:įrequent pop-up windows, especially the ones that encourage you to visit unusual sites, or download antivirus or other software For more information, read What is Norton Virus Protection Promise? How do I know that my computer is hacked? Many Norton offerings come with an additional benefit called the Norton Virus Protection Promise, which includes access to Norton experts who can work with you to diagnose and remove viruses should you run into any problems during your subscription. Norton Power Eraser is a free, downloadable tool that uses aggressive methods to detect threats.

In these scenarios, we recommend that you run a scan using Norton Power Eraser. However, there may be instances where the scan did not detect any threat, or you cannot perform a scan. If you think your computer has been hacked, and have Norton installed on your computer, the best option to rule out a threat infection is to perform a full system scan.

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